You may find that your Rivian wall charger fails to function properly and get disappointed with the awkward situation. This article discusses common reasons why Rivian wall chargers are not working and how you can fix the problem.
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Why is MyRivian Not Charging
When your rivian won’t charge, you’ll notice the vehicle error message on the app.
Reason 1: Connection issues
Rivian chargers gave the smart charging abilities. If you are not connected to the Wi-Fi network, the charging process won’t take place.
The issue of wall chargers at home not connecting to Wi-Fi sometimes occurs. Non-responsive Wi-Fi connection would definitely cause interrupted charging experiences. As a result, you receive a notification via your Rivian mobile app saying that charging is not working. Sometimes, a connection error may happen causing a disconnection between the wall charger and your Rivian.
Sometimes, the charger’s connection to the power could be flawed, causing the charging process not to take place.
How to fix: troubleshoot Wi-Fi connection
- Disconnect the wall charger from your Rivian car and connect it again.
- Ensure that your wall connector is broadcasting its Wi-Fi network. The device should display a solid green LED, meaning that the wall connector has a Wi-Fi connection and is ready to charge. Check whether the wall connector’s Wi-Fi network is available on your phone.
- If there is not internet access, fresh the connection by turning OFF your circuit breaker panel for about 10 seconds and then turn it ON to connect the wall charger to your Rivian car.
- Ensure your wall charger plug is securely plugged into both the car and the power outlet.
- To be certain, remove the charger plug completely from the power outlet and then plug it in. If the outlet shows any damage, remove the plug and contact a certified electrician as soon as possible.
- A hazardous wiring problem in the power outlet could cause your Rivian to stop charging. Regularly assess connection in your outlet.
Reason 2: Software problems
Another common reason for your Rivian wall charger not charging is software issues. Just like any other software-driven system, Rivian wall chargers are not immune to malfunctions.
Firmware malfunctions can arise from outdated software, coding errors, or bugs. Such malfunctions can cause various problems such as incorrect billing for the power consumed, the inability to initiate a charging session, and others.
Sometimes, a software glitch might prevent the Rivian wall charger from communicating effectively with the central server or your car, disrupting the charging process. Occasionally, the wall connection needs to be updated, but during this time a glitch problem may appear causing interference with the charging process.
How to fix: update firmware
- Regular software updates and maintenance are essential to ensure the seamless operation of Rivian wall chargers and to fix any potential bugs or vulnerabilities that might arise over time.
- Ensure that your charger’s software is up to date. Check for any available software updates. Update the latest software to clear out technical glitches and bugs.
- Once the update is completed, you will see the “success” notification.
- Lastly, shut OFF the circuit breaker panel of your house for about 10 seconds and then turn it ON to fresh connection.
Reason 3: Wall charger might be defective
When your Rivian stopped charging, sometimes the cause of the problem could be the charger itself. You may experience some issues (such as the wall charger is damaged or faulty) which may prevent your Rivian from charging properly. This can occur because of loose connections, power surges, faulty wiring, improper installation, or general damage.
Sometimes, the wall charger could be incompatible with your Rivian car. Not all wall chargers are designed to function with all Rivian models. Some old chargers may not support Rivian vehicles.
Also sometimes the wall charger could have been set to a low voltage or amperage. This can occur when settings of the wall charger have been adjusted to decrease the charging speed or power consumption.
How to fix: contact Rivian technicians
- Check the compatibility of the wall charger before plugging in your Rivian car.
- Increase the voltage or amperage of your wall charger to increase the charging speed to the expected level.
- Try resetting your wall charger by turning off the circuit breaker for about 10-15 seconds and then turning it back on.
- If this solution doesn’t function, you can contact Rivian technicians for repair or replacement.
Reason 4: Rivian doesn’t recognize the charger
Sometimes the issue of your Rivian car not charging is because the car itself doesn’t recognize the wall charger. This often occurs when the charger is inserted at the wrong angle. It may also happen when the charging port or the charging cable has some dirt on it or the port itself is broken.
How to fix: clean the charging port and cable
- The first thing to do is to remove the charging cable from the port. Close the charging hatch and begin the charging process afresh.
- If this doesn’t help resolve the issue, try to inspect for any dirt that might have gotten inside the port or charging cable and remove it.
- Also another solution is to try to restart the car. To restart the car, hold the two buttons on the steering wheel down and wait for it to reboot.
- If the problem is still not fixed, chances remain that the port may be broken. So you’ll require a replacement. Or the problem could lie with your Rivian’s battery or the Rivian wall charger.
- Contact the Rivian technicians to diagnose and fix the problem.
Reason 5: faulty or damaged car battery system
Sometimes the problem could lie in your car’s battery system. For instance, the car battery system could have been damaged or become faulty. This can occur because of extreme temperatures, software glitches, manufacturing defects, or physical impacts.
Also the issue of the wall charger not charging could be caused by low charge level of your car battery and also the battery left idle for a long time without plugging in and charging.
The frozen or overheated car battery system also can cause the non-charging problem. This can occur if you’ve exposed your car to extreme cold or hot weather conditions for a long time without appropriate protection.
How to fix: replace battery
- Move your car to a more moderate temperature environment and allow it to warm up or cool down before charging it.
- Plug in your Rivian for as soon as the battery level becomes low and let it charge until it reaches an adequate level.
- Reboot your Rivian to help resolve battery issues. To reboot, hold down both scroll buttons on the steering wheel until the screen goes black and then release them.
- If this solution does not work, then contact Rivian support technicians to help replace the battery and diagnose and fix other issues.
- Once the battery is damaged, it can’t be repaired but has to be replaced.
Reason 6: Power supply issues
Power supply (electricity) also can affect the charging process of your Rivian car. Unreliable or unstable power supply can occur because of power surges, old wiring, unstable power grid, or power outage.
Also, incompatible or inadequate power supply can cause your wall charger to not charge the car. This can occur when the power supply does not meet the minimum requirements or standards for charging a Rivian car. For instance, some power outlets may not provide adequate voltage to charge a Rivian vehicle at an expected speed.
How to fix: inspect power supply connection
- Consider upgrading your power supply to a higher capacity, such as a high-powered wall connector or a 240-volt outlet.
- Check the electric panel in your house to verify that the circuit breaker dedicated to support the wall charger is in the ‘ON’ position.
- If this solution doesn’t work, then contact a certified electrician for further help.
My Final Thoughts
Rivian wall charger not charging is a common issue that many Rivian users experience at some time. However, this is a problem that’s solvable.
With the steps highlighted in this article, you can identify the cause of the problem and apply the appropriate solution to fix the trouble. You can therefore get your wall charger functioning again and enjoy your ride experience.
But if you still experience a problem with your Rivian wall charger, contact Rivian support technicians for further help.
