Rock Auto....Never Again (2024)

What a total pain in the *** rock auto is. I thought I was going to save all this money with them, but not so much. Ordered a bunch of suspension parts from them. Took over a week to get them. Shipped from the Bronx NY, I'm in Cali. Once they finally arrived, the 2 KYB struts were in different boxes, one sealed, the other with the strut rod sticking out the end of the box !!! The dampening on the 2 struts were different. Its almost like 1 was new, the other sitting around, so they threw it in a box and shipped it.
Now the fun part. THEY HAVE NO PHONE NUMBER TO CALL SOMEONE !!!!!!
Now I'm going back and forth emailing, just to get them sent back. They are asking for photos, what is wrong with it, did shipping do it, full cavity search. This whole experience hasn't been worth the $10 I might have saved. Could actually cost me....Stay tuned.

Here on out, its Summit for me. No questions asked, return shipping label, nicely boxed, 2 day shipping etc etc.
On top of that I CAN CALL SOMEONE ON THE PHONE !!!!!!!!!!!!!!!!

F**K rock auto.

fklskv said:

I use Rockauto for prices and buy from Summit. They price match them.

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Good idea!

Just ordered the 2 struts from Summit (on the phone !).
Will be here tomorrow, and they threw in a hat and shirt for my troubles !!!!

Must have fallen and hit my head, to shop at rock auto.

I’ve only had one issue with anything I’ve gotten from rock auto. A rad hose looked like it was cut at some time. Contacted them and no questions asked they sent me a new one.

You do need to watch what warehouses the stuff comes from because shipping will add up.

I pretty much have stopped using RockAuto. The list prices are cheap, but their shipping charges are usually pretty high and the shipping is pretty slow. A lot of times once you add the shipping costs they aren't cheaper anyway. Usually from Summit I can get free shipping and have the parts the next day if they ship out of Sparks. And you can see before you order where Summit will ship the parts from, so if I need something the next day I know in advance if it'll ship out of Sparks or not. At RockAuto they tell you when your stuff is shipping from the same warehouse, but unless they changed something you don't really know which warehouse they're shipping from until it's in the tracking system.

What I really can't believe is that anyone still buys KYB's. Worst shocks ever. If you won't spend the money to buy good shocks just get a set of the stock looking Gabriels. They're cheaper, look more original and still don't suck as bad as the KYB's.

Apr 25, 2019 - Customer Number 866-762-5288 - by the Numbers. Phone number to dial. 866-762-5288. Call-back available. YES. Call picked up by a real person. YES. Department you're calling. Customer Service. Call center hours. Best time to dial. Navigate phone maze to a human. Average wait.

hemi71x said:

Rockauto Phone Number | Call Now & Skip the Wait - GetHuman

Rockauto Phone Number | Call Now & Skip the Wait

Apr 25, 2019 - Customer Number 866-762-5288 - by the Numbers. Phone number to dial. 866-762-5288. Call-back available. YES. Call picked up by a real person. YES. Department you're calling. Customer Service. Call center hours. Best time to dial. Navigate phone maze to a human. Average wait.

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Already tried that. Doesn't work. Here is what they say.
"We do not offer customer service by telephone"
So, that is a big negitore on a person picking up a phone.

Did I mention rock auto sucks ?

Ebay, northern auto parts,jegs, summit, doug herbert, mancini, mazzolini All great experiences.

Clay Smith cams, Hughes engines, comp cams, rock auto, all horrible to deal with.
Clay Smith sent me solid lifters I ordered...mix matched 2 brands and one with a nick on the face. Total bullsh*t.

i dont know what your problem is, from what i understand they helped Mike rebuild his nova

ir3333 said:

I have bought a lot of parts from Rock Auto and have yet to have a bad experience.

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I forget what it was, but I contacted them, and just said keep it, and gave me credit.
I am just not going to pay shipping from numerous places. I will simply go to town and get from NAPA, O Reilly, or local mom and pop store, or Summit.
I hit Rock to check prices. I will go thru them is it works out and I save enough cash!!

Just like at a swap, IF I am looking for a part, I offer what I think it is worth fair and square and to me.. otherwise I will just do with out . Screw it.

diymirage said:

i dont know what your problem is, from what i understand they helped Mike rebuild his nova

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The hood defines the car. What we been saying all along!